Assistant Academic Services Manager - Hong Kong

一、核心工作职责 · 1. 负责团队运营管理,统筹个人及机构客户KYC审核、客户咨询响应、审核结果跟进、交易沟通等全流程工作,制定工作标准与流程规范,保障业务高效合规开展。 · 负责KYC审核风险把控与质量监督,开展疑难案例、高风险客户复核,优化审核标准,识别并防范合规风险,定期复盘审核问题并持续改进。 · 负责客户服务质量管理,统一对外沟通规范,处理升级客诉与复杂客户问题,提升服务响应效率与客户体验。 · 负责团队日常管理、工作分配、绩效考核与人才培养,组织业务培训与知识更新,提升团队专业能力与整体效能。 · 负责业务数据统计与分析,定 ...

This position is responsible for formulating and improving customer service policies for ToC customers. The role involves optimizing service processes and customer experience design in response to market dynamics and customer needs. · ...

This is a Service Management Manager position responsible for customer service policies development and optimization of service processes for ToB customers. · ...

· Service Manager HK | US Law Firm · We have a newly created role with a top-tier US law firm who is looking for someone to bridge the gap between the fee earners and the HR team. · You must have experience gained within an international law firm either in a lawyer, HR support, ...

Description · Overview · The Client Service Manager is responsible for delivering high-quality service and support to institutional and corporate clients within MUFG Retirement Solutions HK Limited. This role ensures client satisfaction through proactive engagement, efficient iss ...

As the Services Sales Manager, you will lead and manage Services sales in your assigned territory or vertical and work with a team of sales professionals responsible for driving Services business. The successful Services Sales Manager will be responsible for overseeing the develo ...

A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers asset managers corporations and/or government entities as you manage daily client engagement reporting operational perform ...

The Client Service Manager is responsible for delivering high-quality service and support to institutional and corporate clients within MUFG Retirement Solutions HK Limited. · This role ensures client satisfaction through proactive engagement, efficient issue resolution, and seam ...

· Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? · AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by con ...

Manage day-to-day operations and staff performance to maximize sales, productivity, and manpower efficiency. Support expense management to ensure profitability in accordance with financial objectives. · ...

This is a job as Head of IT Service Management at a leading enterprise in Hong Kong. · ...

Elevate your career with an innovative AdTech platform as their new Client Services Manager (AdTech). Our client is a rapidly growing provider of cutting-edge advertising solutions dedicated to empowering global brands and agencies with technology-driven marketing. · ...

About the Role · This is a 4 month maternity cover role. · As Customer Services Manager, you are responsible for driving Continuous Service Improvement. This includes creating an environment that maximises revenue through upselling, while ensuring customer loyalty and confidence ...

· Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? · AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by con ...

We are looking for a Manager with experience in financial services public policy to support the delivery of client work and business development work across our fast-growing Asia-Pacific team based in Hong Kong.You will have scope to engage with clients at the most senior levels ...

The Regional Manager Service & Customer Experience is responsible for driving excellence in after-sales service operations and customer relationship management in Hong Kong. · ...

We are looking for a dedicated Client Service Manager to join our Client Success team. This is a role designed for a relationship-builder who thrives on nurturing and retaining top-tier clientele. · Manage the Full Client Lifecycle: Oversee the end-to-end client journey, from sea ...

· Some careers have more impact than others.  · If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang ...

Description · The purpose of this position is: · • To provide operational management to the service business for HK, Macau and Taiwan. This role plays a considerable  · part in strategic direction setting and leadership of the HBS service business · • Manage Service business unit ...

The AML Manager (Asia Desk) role entails supporting the strategic direction, growth, operation and client service delivery of the AML Services department within Asia.The role will oversee a team of two people that act as AMLCO/D/MLRO and support Asia service desk · ...

This position provides investment services support to the company which invests in ETF, · fixed income, investment funds and listed equities. · This position provides investment services support to the company which invests in ETF,fixed income,investment funds and listed equities ...