Airport Services Lead - Hong Kong Island - HK Express

    HK Express
    HK Express Hong Kong Island

    1周前

    高层管理/咨询
    描述

    Job Description

    HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

    We love to travel and discover new places across the world's most diverse and dynamic region. At HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home.

    Key Responsibilities:

    • Act as Duty Manager in Hong Kong to oversee HKIA operations (Landside/Airside and IAC), monitor overall performance including OTP, guest experience, service provider performance, and regulatory compliance;
    • Supervise and support daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift while conforming to established safety and security standards;
    • Be focal point to coordinate flight disruption handling/recovery plans and achieve best outcome for passengers, operation, and business;
    • Ensure all Ground Operation activities adhere to company's Standard;
    • Review daily HKIA station performance, handle discrepancies and complaints, follow up on case investigation and rectification;
    • Passenger handling of specific cases upon escalation from MOD of GHA;
    • Monitor aircraft loading/unloading, baggage/cargo handling activities;
    • Provide guidance to ground handling personnel including disruption handling support. Prepare daily report for operational review;
    • Drive and participate in all new project/initiative, roll out new product and continuously improve overall passenger experience;

    Qualifications:

    • Tertiary or above or a qualification that demonstrates suitable experience in a related discipline;
    • Minimum 5 years' experience, including 3 years in a related position in the Aviation Industry or Civil Airline;
    • With ramp or dispatch handling experience will be an advantage;
    • Excellent command of English & Chinese (Mandarin is a plus);
    • Valid driving license class 1 and 2 is preferable;
    • Good communication skills and team player;
    • Fast decision maker;
    • Able to work under pressure.

    About the Role:

    This role requires shift working and overnight duties.

    What We Offer:

    HK Express is a dynamic and vibrant team that embodies the adventurous spirit of our customers. We love to travel too!

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