工作机会

    Customer Service Ambassador - Hong Kong, 香港 - Bank Of China (Hong Kong) Limited

    Bank Of China (Hong Kong) Limited
    Bank Of China (Hong Kong) Limited Hong Kong, 香港

    1个月前

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    Bank Of China (Hong Kong) Limited background
    全职
    描述
    Responsibilities:
    • - Welcome and support customers, guide them through the platform, and answer inquiries to boost customer experience and drive business sales growth.
    • - Manage the bank hall environment to streamline customer flow and promote automated banking for efficient service and reduced wait times.
    • - Identify customer needs and refer them to appropriate staff to ensure satisfaction.
    Requirements:
    • - Diploma holder or higher qualification
    • - Minimum 1 year of customer service experience (including non-banking roles)
    • - Proficient in Chinese, English, and Putonghua
    • - Customer-focused with strong interpersonal skills to build relationships
    • - Capable of problem-solving independently and handling crisis situations
    • - Team player with a cooperative attitude and morale-boosting capabilities
    • - Candidates with limited experience may be considered for contract roles

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