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- Lead and manage Customer Operation and cross-departmental projects and initiatives to ensure successful project implementation and delivery by following the prescribed project management standard. Close coordination with all related function and business units (including IT, Customer Operation, Legal, Compliance, Marketing, Sales Channels, etc) to ensure user requirements are clearly documented and articulated to related department for development and implementation
- Review and prepare project documents (including but not limited to user stories, design specification, test plan, test case, test results, training material), monitor project matters daily and report status (including but not limited to project issues and progress) on agreed interval with proper documentation to ensure all assigned tasks / projects are delivered with quality and on time.
- Prepare test plan, test cases and conduct user acceptance test, ensure all system function and workflow can properly run according to business requirements identified in relation to the process of customer operations.
- Keep track on project status and report to Manager about any potential and actual risk and issues promptly and arrange fix to minimize any adverse impact and delay of project deliverable
- Arrange effective communication to internal business users, sales channels and customers for the project implementation (e.g. provide training session to internal users and training materials for sales channels)
- Degree holder in Business Administration, Finance, Insurance, or related discipline is preferred
- Minimum 5 years relevant working experience in Business Analysis / Customer Operation (exposure in insurance / financial industry is definitely as assets)
- Hands on experience in project life cycle (Agile is an added advantage), Project Management Professional (PMP) or similar designation
- Excellent negotiation, communication, and interpersonal skills
Assistant Manager, Project - Hong Kong, 香港 - Prudential plc
描述
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Drive, manage and support different projects which assigned by Project & Operation Excellence manager and ensure successful implementation and delivery by following the prescribed standard and timeline.Job Descriptions:
Job Requirements: