Senior Customer Service Officer - Hong Kong, 香港 - Company 28 - Manulife (International) Limited

    Company 28 - Manulife (International) Limited
    Company 28 - Manulife (International) Limited Hong Kong, 香港

    1周前

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    全职
    描述

    Description

    The Opportunity

    We are seeking energetic and reliable professionals to join our Customer/Agency Service Centre team. The successful candidates will be accountable for providing quality, face-to-face customer service to walk-in customers; with a customer-orientated mindset.

    What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

    • We are looking for someone with:

  • Excellent customer service and interpersonal skills
  • Good command of English and Chinese, both spoken and written
  • Quick learner with strong analytical and problem-solving skills
  • Self-motivated, responsible and follow through on commitments to customers
  • Degree/Diploma holder
  • At least 3 years' experience in pensions industry

    • On the job you will:

  • Provide counter service to resolve customers enquiries and requests on MPF, Group Medical and Mutual Funds in a professional manner
  • Ensure accuracy and compliance of all requests to be completed within a predefined time frame with good quality standards
  • Provide other service support, e.g. handle agent e-mail enquiries, screening on completeness of new business application document
  • Cooperate with other teams and team members to achieve desired results and support business needs
  • Provide support to management and recommend productivity/service improvements

    • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

    • Learn more about opportunities with us at

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer