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- To lead and work closely with various internal stakeholders, including the Group Digital Teams, design and deliver the digital payment and servicing journey with the customer experience as priority
- To work closely with the internal stakeholders, understand their business priorities, and design a digital engagement strategy which aligns with the business priorities and at the same time facilitates the growth of the digital mobile usage.
- Review the existing capabilities and identify areas of improvements.Device a solid strategy to commercialize the capabilities and optimize the cost and spending.Drive the mobile and digital usage via an effective customer communication and engagement strategy.
- Keep abreast of the latest market trends and new capabilities, proactively identify areas of opportunities for digitalization.Work with the Group Digital Team on prioritization and implementation.
- To work closely with the Product and Segment Team to strengthen our digital capabilities for the GBA segment.
- Maintain a healthy relationship with the local regulatory bodies, prioritize the deliverables balancing the regulatory requirements and customer experience.
- To proactively look for suitable new capabilities to enhance the digital experience, especially in the space of gamification and digital interactions.Leverage on the Bank's existing business connections and identify innovative ways to enhance the digital journeys and experience.
- To work closely with the analytics team to manage the tracking and reporting of the customer digital usage.Take ownership of the performance and device ways to improve.
- Display exemplary conduct and live by the .
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Database Marketing team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients and The Right Environment
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
- Hong Kong Consumer, Private and Business Banking Teams
- Country Retail Analytics Team
- Group and Country Digital Sales and Marketing Team
- Embed Here for good and Group's brand and values in HK Retail Analytics]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
- At least 8 years of work experience, within which with at least 3 years of experience in retail digital, digital platform management, product owners of any digital products or services
- Strong knowledge in the local digital banking landscape and capabilities, experience in retail digital payment and cross border capabilities an advantage
- Prior experience of working with start-ups and fintechs
- Able to think out-of-the-box, with a can-do attitude
- A natural drive to excel and performance driven
- Proven track record in managing a team
- Exceptional communication skills especially in written Chinese and English
- Proactive, practical and positive personality
- Understanding Customer Needs
- Addressing Customer Needs
- Big Data Management
- Big Data Management and Analytics
- Business Data Analysis
- Data Gathering and Reporting
Director, Digital Usage and Growth - Hong Kong, 香港 - Standard Chartered Bank
描述
Role Responsibilities
This position mainly focuses on overseeing the digital usage of the Consumer Banking Segment, device ways to commercialize the digital and mobile capabilities, and migrate the customers to the digital channels.The goal is to drive the digital usage of the segment, especially the banking mobile app.
Responsibilities
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities
Our Ideal Candidate
Role Specific Technical Competencies