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- Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
- Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop applications;
- Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
- Perform onsite IT hardware equipment, printer, peripheral, user-end network equipment, cable installation and setup;
- Perform Voice and Video conference system administrative and operation support.
- Diploma or Degree in IT / IS discipline or equivalent;
- At least two years' experience in end user support, preferably worked for MNC or in transportation industries;
- Good support knowledge in Microsoft Operation System and Office suite of product while Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems;
- Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets;
- Well versed in Cantonese and ability to communicate in English and/or Mandarin
End User Support Engineer - Hong Kong, 香港 - DXC Technology
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