- With the long-term goal in growing small merchant coverage, profitability and Active Location-In-Force, you will work alongside with the Director of Merchant Acquisition to develop and execute acquisition strategies to achieve business KPI.
- Present new strategic ideas to enhance sales productivity, effective pipeline management, improve operational efficiency, driving merchant activation, achieve merchant satisfaction and minimizing channel conflict.
- Provide coaching and leadership for Team Leaders in meeting individual and team performance metrics set by the business.
- Effectively manage the designated budget given to drive channel acquisition effectiveness.
- You are accountable for channel performance forecast and optimize existing CRM capabilities like Merchant force to create visibility of pipeline, wins and target achievements.
- Work with key internal stakeholders in building comprehensive analytical capabilities with respect to coverage tracking of key malls and micro-geographies.
- Align with card issuers in developing special project to explore new business opportunities.
- Develop and implement strategic programs with Merchant Engagement and Marketing teams to ensure defined program targets are met.
- Bachelor degree or above.
- A minimum 3 years experience in business sales team management with a proven track record is preferred.
- Knowledge or experience in Payment industry will be an advantage.
- Strong presentation and time management skills with the ability to work under pressure and meet allocated deadlines.
- Self-motivated team player with abilities in influencing/negotiating with customers, merchants and internal stakeholders.
- Strong commercial acumen with a strategic line of thinking.
- Well-rounded business skills with an in-depth understanding of the American Express merchant base and value proposition.
- Knowledge of Excel, Word, PowerPoint and CRM applications, preferably, Salesforce.
- Good command of both written and spoken English and Chinese, including Cantonese and Mandarin.
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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Senior Manager, Head of Small Merchant Acquisition - Hong Kong, 香港 - AMEX
描述
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
This role is part of the Merchant Acquisition team responsible for leading and developing channel acquisition strategy to tactically grow network coverage and drive business profitability for Global Merchant & Network Services in Hong Kong. Reporting to the Director of Merchant Acquisition, this role will lead two Team Leaders of 30 field sales to deliver coverage goals. The key pillars of the job include defining and implementing effective acquisition strategy, building a robust pipeline of small merchant opportunities, coaching and driving team performance along with improving overall perception of coverage for American Express across the market.
Key Responsibilities:
Qualifications:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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