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- Develop and maintain policies, procedures, and training materials for Passenger & Baggage Services to ensure compliance with company standards, IOSA, and regulatory requirements.
- Collaborate with commercial and operations teams to roll out new products and services.
- Evaluate and implement policies, procedures, and standards related to Passenger and Baggage handling to meet airport, regulatory, corporate quality, safety, and security requirements.
- Implement changes and document policies in Standard Operating Procedures.
- Deliver Passenger Services training to internal and external staff as needed.
- Analyze data and prepare presentation materials for management review.
- Monitor trends in Passenger and Baggage services, including policy updates, regulations, service levels, to inform strategic planning and enhance passenger experience and regulatory compliance.
- Identify potential hazards, safety threats, and security risks and report them to the Airport Manager, following up with risk mitigation actions.
- Comply with all applicable laws, regulations, requirements, standards, and procedures in all locations where operations are conducted.
- Perform additional duties assigned by supervisor as necessary.
- At least 5 years of relevant experience in the aviation industry, preferably 2 years in a supervisory role.
- Tertiary education or equivalent; a Bachelor's degree is advantageous.
- Excellent command of spoken and written English and Chinese; Putonghua is required.
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Supervisor, Airport Services - Hong Kong Island - Hong Kong Airlines Ltd

3周前
描述
**Career Development Opportunities at Hong Kong Airlines**
We are a dynamic airline company offering comprehensive training and career growth opportunities for talented individuals who share our passion for excellence.
With rapid expansion, we seek high-caliber candidates to join our professional team and contribute to our success.
Key Responsibilities:
Minimum Requirements:
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Supervisor, Airport Services
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Manager, IT
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Graduate Engineer - Civil / Electrical / Mechanical (2025)
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Supervisor, Ground Services
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Baggage Services Officer
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Graduate Engineer
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