Director, Deposits, Retail Products - Hong Kong, 香港 - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Hong Kong, 香港

    发现在: Talent HK C2 - 1周前

    Standard Chartered Bank background
    全职
    描述

    Role Responsibilities

    Strategy

  • To provide insights into deposit product, market landscape developments, new features, identify possible outbreaking updates or changes within the sector.
  • Support the Bank's global vision of sustainable and green banking. Work closely with both internal stakeholders and Group on the designing and launching of products that are align with the global direction, such as the sustainable saving account.

    • Business

  • Manage and develop the various deposit marketing campaigns from end to end, including acquisition and retention to maintain the competitiveness of the Bank's business and growth in deposit balance and revenue
  • Assist in monitoring and managing the deposit portfolio and pricing to improve the product margin
  • Track and perform analysis on business results and marketing programs / campaigns performance, including fulfillment of promotional offers, logistics design and control
  • Assist in formulating product strategies and implementing business plans for deposits business
  • Assist in developing and implementing the new deposits products/ services enhancement
  • Liaise / work with internal department and external business partners to ensure the rollout of initiatives in timely manner and complied with regulatory requirements and internal policies

    • Processes

  • Work with cross functional teams on the introduction of new process to improve customer banking experience and drive down the number of complain case; branch services and digital banking experience.
  • Ensure all complaint cases are handled in a timely and professional manner.
  • Provide support on the bank's core system migration exercise.
  • improve customer satisfaction on product and service quality.

    • Risk Management

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    • Governance

  • Understand and comply with applicable laws and regulations, the Groups policies, procedures, and the Group Code of Conduct.
  • Effectively identify, escalate, mitigate and resolve risk and compliance matters.
  • Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the .
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Our Ideal Candidate

  • Education: University Level or Above
  • Languages: English, Chinese

    • Role Specific Technical Competencies

  • Project Management