Complaint Manager - Hong Kong, 香港 - Eames Consulting

描述

• Handle and resolve complaints in a professional manner
• Conduct prompt and through investigations independently and render quality resolutions to customers
• Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
• Work with other departments for case resolutions and streamline the workflow to enhance customer experience
• Prepare regular management reports

• 4+ years' solid experience in complaint handling, preferably in financial institutions
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• University graduate in business, finance, language studies or other relevant subjects
• Good interpersonal and communication skills in verbal and written Chinese and English
• Qualified license of IIQE Paper 1, 3 and 5