HSBC Group

Wealth Services Manager - Hang Seng Bank HK (BB-4D320)

Found in: Neuvoo HK

Wealth Services Manager - Hang Seng Bank HK:0000FFDW Description

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wealth Services Manager
Operations – Wealth Services

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
We are currently seeking a high caliber professional to join our department as Wealth Services Manager.
Principal responsibilities

  • Play the role of subject matter expert in supporting wealth services related business lines including unit trust, securities or structured investment products
  • To understand the changing group requirements and conduct assessment/ monitoring on operations to ensure Wealth Services is in compliance with the Group's standard
  • Identify opportunities for process improvement and drive re-engineering initiatives to increase operational efficiency and effectiveness as well as client experience
  • Set service standards, monitor actual performance and review service benchmarks to ensure cost-effective service for business units and customers
  • Observe and maintain the internal control systems and standards, manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting
  • Manage the performance and development of subordinates
  • Qualifications


  • University degree in a related discipline or other relevant qualifications
  • Fulfillment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Futures Ordinance
  • Minimum of 5 years’ relevant experience in banking industry, with sound knowledge of investment products / systems and relevant regulations
  • Be proactive, with good analytical and problem solving skills
  • Strong self-motivation, attentiveness to details, with good communication, leadership and interpersonal skills
  • Sound knowledge of application software such as MS Excel / Access preferred
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

    calendar_today6 days ago


    info Full-time

    location_on Kowloon, Hong Kong

    work HSBC Group

    I expressly authorise the Terms and Conditions

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