4+ years of general experience in one or more of an IT functions General understanding in one of the commonly used IT technologies including PC support/ Networking Experience in using remote tools such as Altiris, SCCM, Bomgar, RDP, GoverLAN and etc..
Summary: Provide Tier I Desktop Support specialized in hardware, software, network and mobility support for all IT Customers. To ensure all IT tickets assigned processed as per the IT Ticket Quality Assurance standards. To provide deep technical assistant via remote support tools
Primary responsibilities: 4+ years of general experience in one or more of an IT functions General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required. Excellent problem-solving skills Knowledge of encryption technology such as BitLocker and etc.. Experience in using remote tools such as Altiris, SCCM, Bomgar, RDP, GoverLAN and etc.. Explains information to others in straightforward situations Applies knowledge of how the team integrates with other teams to achieve objectives Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area O365 Access & Authentication methods & procedures
Additional responsibilities: No supervisory responsibilities; accountable for individual contribution May serve as developing knowledge leader for the team; and provides partnership to team members Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines Impacts own team and closely related teams through the quality, timeliness and effectiveness of work product Solves routine problems using existing procedures and standard practices Evaluates and selects solutions from established options
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