ManpowerGroup Nederland

IT Support Associate (1 year Contract) (BB-1F32A)

Found in: Neuvoo HK

Description:
  • 4+ years of general experience in one or more of an IT functions
  • General understanding in one of the commonly used IT technologies including PC support/ Networking
  • Experience in using remote tools such as Altiris, SCCM, Bomgar, RDP, GoverLAN and etc..
  • Summary:

  • Provide Tier I Desktop Support specialized in hardware, software, network and mobility support for all IT Customers.
  • To ensure all IT tickets assigned processed as per the IT Ticket Quality Assurance standards.
  • To provide deep technical assistant via remote support tools
  • Primary responsibilities:

  • 4+ years of general experience in one or more of an IT functions
  • General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required.
  • Excellent problem-solving skills
  • Knowledge of encryption technology such as BitLocker and etc..
  • Experience in using remote tools such as Altiris, SCCM, Bomgar, RDP, GoverLAN and etc..
  • Explains information to others in straightforward situations
  • Applies knowledge of how the team integrates with other teams to achieve objectives
  • Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
  • O365 Access & Authentication methods & procedures
  • Additional responsibilities:

  • No supervisory responsibilities; accountable for individual contribution
  • May serve as developing knowledge leader for the team; and provides partnership to team members
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
  • Impacts own team and closely related teams through the quality, timeliness and effectiveness of work product
  • Solves routine problems using existing procedures and standard practices
  • Evaluates and selects solutions from established options
  • calendar_today1 day ago

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    info Contract

    location_on Hong Kong

    work ManpowerGroup Nederland

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