China Construction Bank

Customer Service Officer, Consumer Branch (BB-A6D65)

Found in: Neuvoo HK

Description:

Main Responsibilities :

- Provide sales and service support to Relationship Manager in serving consolidated banking customers
- Ensure that all service queries are resolved timely
- Perform banking transaction & response to account enquiries
- Handle general enquiries / complaints and resolve issues
- Provide good after-sales support and logistics as assigned
- Deliver superior quality service to customers and refer potential customers to Relationship Manager in the branch
- Assist in meeting overall branch sales and service target DisplayQualifications("- Degree holder
- Possess HKIA & HKSI qualifications
- Minimum 2 years of relevant sales and customer service experience in banking industry
- Good service orientation and attentive to details
- Proactive with good communications and interpersonal skills
- Good command of English, Cantonese and Mandarin
Requirements : - Degree holder
- Possess HKIA & HKSI qualifications
- Minimum 2 years of relevant sales and customer service experience in banking industry
- Good service orientation and attentive to details
- Proactive with good communications and interpersonal skills
- Good command of English, Cantonese and Mandarin
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

calendar_today18 hours ago

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info Full Time

location_on Hong Kong

work China Construction Bank

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