Convoy Global Holdings Limited

Officer, Distributor Care Centre (BB-7598E)

Found in: Neuvoo HK


Due to our business expansion, we are looking for high calibre candidates to share our vision and venture our success.

This role will be under Service and Operations Department to provide support for handling business from consultancy, platform business and other distributors.


  • Provide counter services by vetting documents face to face.
  • Process new business submission including Know Your Client (KYC) compliance checks in accordance with regulatory requirements.
  • Perform ongoing Customer Risk Assessment (CRA) for existing clients.
  • Review client account activities on an ongoing basis.
  • Update Operational Procedure Manual for related processes.
  • Handle enquiries including new business follow-up and policy servicing from consultancy, platform business and other distributors.
  • Communicate with business partners to resolve issues occurred during the business submission and post sales processes.
  • Update reports for reviewing the service quantity and quality provided.
  • Handle back-office duties, e.g. fund switching, filing, policy checking.
  • Assist in ad-hoc projects as assigned.
  • Requirements:

  • University graduated with at least 2 years of relevant working experience, preferably gained in banking, insurance industry.
  • Proactive with positive working attitude.
  • Self-motivated, organized and a committed team player.
  • A good team player and be able to work independently.
  • Fast learner and be able to cope with rapid changes.
  • Proficiency in PC skills and MS office applications.
  • Good command of spoken and written Chinese & English, Mandarin is a plus.
  • We offer competitive remuneration including career prospects to the right candidate.

    calendar_today1 day ago


    location_on Wan Chai, Hong Kong

    work Convoy Global Holdings Limited

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