Dah Sing Bank

Senior Officer, IT Services (BB-FAD99)

Found in: Neuvoo HK

Description:

Responsibilities

  • Daily handle helpdesk calls, service requests and enquiries arisen from users with assistance of seconding staffs
  • Assist manager to handle large scale IT projects and individual handle small-size desk-side IT projects
  • Liaise with vendors to deliver services according to company standard and committed service levels
  • Keep track of the service deliverables and update status to both tracking systems and users in timely matters
  • Standby to receive server room facility alarms and report to vendor for problem resolution
  • Install hardware and software driven from helpdesk calls and service requests
  • Perform regular software patching exercise to all corporate PCs
  • Report to manager for unknown or repeated IT problems
  • On-shift Saturday helpdesk support standby and IT Project works in non-office hours
  • To meet the challenge, you should have the following qualifications and attributes:

  • Degree holder or equivalent in Information Technology or related disciplines
  • Minimum 3 years of experience in PC supports, preferably in financial services industry
  • Able to serve as technical advisory to internal customers
  • Good interpersonal skills and communication skills
  • Self-motivated and good team player.
  • calendar_today2 days ago

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