UL

Lead Customer Success Specialist (BB-4F088)

Found in: Neuvoo HK

Description:

What you’ll learn & achieve:

The Lead Customer Success Specialist, uses in-depth UL knowledge to serve as an additional point of contact specifically for strategic accounts that also has a primary point of contact assigned (strategic sales role) in a pre-sale, sale, or post-sale for existing clients/customers. Within a region, this role acts as a key partner and primary additional point of contact to lead and manage the client relationship by demonstrating product/service features beyond central functionality to help the customer achieve specific business results and maximize value from the product(s). Uses demonstrated expertise to recommend specific solutions to achieve customer’s desired result.

JOB RESPONSIBILITIES:

1. Acts as a key partner in leading and managing the client relationship for strategic accounts within a region by demonstrating product/service features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).

2. Uses demonstrated expertise to recommend specific solutions to achieve customer’s desired result. Focuses on client account satisfaction and sustaining customer loyalty by responding to client sensitive and urgent issues and handling complex objections.

3. Builds relationships with various management levels, divisions, and functional departments of assigned managed accounts.

4. Meets with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.

5. Expertly provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting strategic sales roles by getting prospects’ commitment with little or no supervision.

6. Coaches and mentors lower level staff on effective direct sales skills and sales processes.

7. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

8. Performs other duties as directed

What makes you a great fit:

  • University Degree (Equivalent to Bachelor’s Degree) and generally eight years or more of related experience or demonstrated competency.
  • Requires the ability to gain cooperation of others, conduct presentations of technical information concerning specific projects or schedules to senior level management and customers
  • In-depth knowledge of company policies and sales processes.
  • Demonstrated ability to execute projects to stated objectives.
  • In-depth knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization.
  • In-depth understanding of company's products and services.
  • Minimal business travel required.
  • What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards:
  • UL offers a competitive total rewards including 13 months annual salary, incentive bonus, national mandatory housing fund and social insurances, extended paid annual leaves and paid sick leaves.
  • Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

    Curious? To learn more about us and the work we do, visit our company page and division page .

    calendar_today3 days ago

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