The Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Assistant Manager, Rollover & Retention (BB-AEF46)

Found in: Neuvoo Bulk HK


Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Rollover & Retention with the resources to solve critical problems for the future of our business, which is why we need you. 
What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • Capable to resolve problem with clients with constructive advice and solution

  • Capable to manage customer expectation and coordinate the problem in good progress

  • Able to cooperate, communicate and manage conflict situation with other teams

  • To embrace the acceleration the change of the mindset and way of working of the team

  • Education background - Degree holder with professional qualification

  • At least one year's experience in marketing 

  • Sensitivity, open-minded, and flexibility

  • Self-assurance and able to work in a structured way

  • New way of working and mindset

  • Mature, independent, outgoing and able to work under pressure

  • Excellent communication and presentation skills

  • Strong PC and word processing skills (both English and Chinese)

  • Mandatory Provident Fund (MPF) knowledge is advantage

On the job you will:

  • Design the MPF member engagement program by use of member data and journey mapping, and to facilitate the selection and procurement of member offers and as a core member of the workgroup to launch and maintain the B2B2C program

  • Work with other team members to identify, understand and address customer pain point and improve the customer experience during customer journey

  • Formulate incentive programs/ in-service rollover campaign/program to achieve the RnR KPIs

  • Work with other teams in coordination of the delivery of the solutions so as to have a complete end-to-end customer journey

 Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success

  • A bold ambition and set of goals to be a leader in driving transformation in our industry

  • Our best. Every day.

Learn more about opportunities with us at   

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract,develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 
It is our priority to remove barriers toprovide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact (

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