HSBC Group

Card Authorization and Portfolio Services Officer - Hang Seng Bank (HK) (BB-B6BD4)

Found in: Neuvoo HK

Card Authorization and Portfolio Services Officer - Hang Seng Bank (HK):0000F0YH


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Card Authorization and Portfolio Services Officer

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Card Authorization and Portfolio Services Officer . Principal responsibilities
  • Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss
  • Ensure the provision of efficient card loss reporting / emergency service to cardholders
  • Ensure the provision of reliable authorization services by monitoring the authorization system network
  • Ensure the performance of authorization hotline and credit services are above the service pledge
  • Assist in compiling standard and other ad-hoc reports as instructed
  • Initiate the process improvement areas to enhance the operation efficiency 
  • Qualifications


  • Diploma in a related disciplines or other relevant professional qualifications

  • Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred

  • Strong attentiveness to details, with ability to work independently and under pressure

  • Good communication, interpersonal and analytical skills

  • Willing to work on flexi-hours or shift basis

  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

    calendar_today5 days ago

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    info Full-time

    location_onHong Kong

    work HSBC Group

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