Reports to: Solution Lead / Senior Solution Lead
Department: Information Technology (IMT)
Solution Analyst is responsible for building reliable, secure and highly-scalable IT systems for complex business problems by understanding and translating user needs into business and technical requirements and collaborating with crucial stakeholders to design, develop, test, integrate and implement these solutions.
Key Responsibilities: Collaborate with business users, internal technology teams and external vendors to identify fit-for-purpose, reliable, secure and highly-scalable IT solutions to complex business problems Analyze and translate user needs into business and technical requirements, design, develop and ensure smooth implementation through collaboration with business and IT stakeholders Participate in Scrum activities as Subject Matter Expert to identify and understand business processes, available technology solutions and their configuration and management to provide seamless, integrated solutions Contribute towards complete software development lifecycle of system implementation projects, including requirements elicitation and prioritization, systems design and development, test documentation and execution, implementation and operational support Work independently during programme and project execution to ensure successful, on-time delivery by anticipating dependencies and impediments, prioritizing multiple stakeholders and tasks, making trade-offs between business needs and constraints and managing work time efficiently Facilitate collaboration with cross-functional stakeholders through clear communication and documentation Participate in change management efforts, including stakeholder process analysis, workshop facilitation, mass communications, training and presentations Plan, prioritize and deliver systems enhancements and bug fixes Provide Level 2 and 3 support, troubleshoot production systems and services Develop proactive monitoring and diagnosis tools to ensure solution SLAs are maintained Participate in vendor solution selections, make recommendations that align with business needs and company’s technology roadmap, standards and practices Support continuous improvement of standard corporate IT Practices Keep abreast of latest trends in technology, industry and corresponding business domain Collaborate with other IT domains to drive innovation
Competencies: Developing Professional Expertise Analysis and Problem Solving Accountability Continuous improvement and Innovation Teamwork and building partnerships Interpersonal Effectiveness
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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