Limited H

Senior Manager, Operations - Local Bank (BB-D4265)

Found in: Neuvoo Premium HK




Our client is a vibrant Fintech group in Hong Kong with strong partnership with well-established corporations in banking, investment management, corporate financial advisory services, etc.



  • Supervise operational processes to ensure smooth and efficient day-to-day operations and the delivery of committed service level targets. Perform quality checking on various deliverables and perform regular control effective review.
  • Manage and develop team members in delivering their responsibilities.
  • Provide guidance to team members and ensure the compliance with internal rules, policies of the Bank and regulatory requirement by HKMA.
  • Promote and encourage open and positive communication amongst all levels of members
  • Stay close with business developments and actively participate in service journey and system solution design, operational procedure development and capacity planning.
  • Identify, report, coordinate and resolve problems in day-to-day operations and project implementation
  • Propose and implement streamlining initiatives to improve operations efficiency and control effectiveness.
  • Support Department Head in governance activities.
  • Escalate exceptional / outstanding / suspicious transactions to Department Head and other relevant parties for necessary action
  • Assist in ad hoc projects and tasks as required



  • Minimum 7 years’ working experience in Financial Industry, at least 2 years at managerial role
  • Substantial knowledge and exposure in retail banking operations, experience in transactional services or lending product services would be preferred.
  • University degree in Banking, Business Administration, Finance or a related discipline preferable
  • Conversant with Hong Kong regulatory requirements 
  • Excellent verbal and written communication skills in both English and Chinese, preferably fluent in Mandarin speaking
  • Proficient in PC applications
  • Proven leadership and people management capabilities
  • Strong sense of ownership. Self-motivated and able to work under pressure and uncertainty
  • Data-driven and critical-thinking
  • Excellent inter-personal and influential skill
  • Risk awareness and established experience in operational risk management
  • Persistence in problem-solving


Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

calendar_today3 hours ago

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