Customer Service Officer - Wealth and Personal Banking (BB-85A9C)
Found in: Neuvoo HK
Description:Customer Service Officer - Wealth and Personal Banking:0000ERCB
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
客戶 服務主任 - 零售銀行及財富管理業務
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Provide quality customer service through accurate and efficient counter transactions
Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Customer centric mindset with commitment to deliver quality service
Self motivated and adaptable to a service environment
Good interpersonal and communication skills
Eager to learn with positive attitude
Strong sense of ownership
Fluency in Cantonese and English. Mandarin a definitive advantage
Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, with a pass in Mathematics, English and Chinese
Holder of insurance or investment license, preferred but not a must
Teller experience preferred or customer service experience in mass market or walk in environment
When you join our team, from day one you’ll have access to a competitive benefits package, including:
18 days paid annual leave plus additional leave (eg marriage, birthday and maternity)
Employer pension contribution of up to 13% of monthly basic salary
Medical and life coverage for you, your spouse and children
Staff housing loan up to 100% of the valuation or purchase price
Employee banking services including loans, credit facilities, and credit cards
Progressive career advancement opportunities
To be considered for this role, the relevant rights to work in Hong Kong is required.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
calendar_today7 hours ago
work HSBC Group