Description:

We're looking for a candidate to this position in an exciting company.

• Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Identify, investigate, escalate and resolve major incidents in order to maintain service performance and customer satisfaction
• Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy
• Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables
• Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client

• Higher Diploma or above in Information Technology or equivalent discipline
• Minimum 6 years working experience in IT related
• At least 3 years relevant experience in service delivery, implementation and critical support environment. Strong operational process management and or other operation frameworks
• Good interpersonal and communication skills with clients and colleagues (locally and overseas)
• A proactive self-starter with the ability to work as a team, independently and under pressure.
• Customer focused and strives for high quality service & continuous improvement