Description:

Department Description

In a digital, fast changing world, will you help differentiate us from the competition?

It’s a technological world – our clients want to engage with us using creative websites, great apps and through a first-class customer service team, all supported by best in class technology solutions that keep their data secure. We pride ourselves on being a technology-powered organisation where technology is at the heart of everything we do. Our teams are focused and nimble to react quickly to changing market conditions. We embrace a “start-up” approach, supported by a large, global organisation that nurtures great talent. We value a diverse workforce that drives different opinions and great ideas, leading to innovation, creativity and measured risk taking. 

The Enterprise Network Services team are responsible for network innovation and providing excellent Operational, Delivery and Engineering services to the FIL business units. The ENS team operate globally, delivering support services using a follow-the-sun model, using teams located in UK, Europe, India and APAC

Purpose of your role

Your focus will be to act as a senior cloud delivery engineer within ENS, supporting the delivery of large and often sophisticated cloud projects inline with our global operating model. Leading from the front you will advise and deliver solutions identifying opportunities to drive innovation whilst improving the service to our customers and maintain continual improvement. You will lead adoption of best practice and developing standards to maintain service availability and deliver performance in line with business expectation.

You will have a broad technical understanding, with focus on network and voice technologies and a good understanding of IT-Security policy and practices. The role expects service management (incident, change & problem), supplier management, risk management, systems management (including monitoring) lifecycle management and reporting

You will work within a globally distributed technical product team and working with your peers you will provide guidance and leadership within ENS to drive standards and best practice. The ability to drive change is key; you will advise on the ENS strategy that delivers global consistency through standards, documentation, process and procedure and proactively identify tasks for automation.

Working with Fidelity technical team managers to establish your global network, you will and develop an understanding of the infrastructure and services and cooperate to achieve excellent customer service. The ability to work well with managers and peers within technology including project managers and senior stakeholders is fundamental; also important is the need to be able to work under pressure within a busy environment. Being capable of working effectively within a diverse, distributed, global team is essential.

Key Responsibilities

Experience and Qualifications Required

Personal Characteristics:

Requirements of Role:

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at