Working Shift Hours: Coverage hour: Monday to Friday 06:30 to 19:00 Roster: 8 working hour shift defined by team manager within coverage hour above Occasional non-office hours (night & weekend) over time work requires Holiday & extreme weather onsite coverage requires (Team rotation)
Support Business Unit:
May assigned to focus on either one below Trade Floor: Equity / Fixed income / Currency / Commodities, etc. Advisory: Investment banking / Capital Market Group / Research Analyst / Wealth Management / Investment Management / Firm Management (VIP), etc. Back Office: Operations / HR / Legal / Compliance / IT / Administration, etc.
Description: Provide on-site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation Perform basic hardware moves and changes Record and manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer Proactively inform management of trends, significant problems and expected delays. Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support) Test applications as required by the business before rollout Documentation of products and processes
LANGUAGE English: Advanced Level - strong verbal, written, listening communication experience
EXPERIENCE 2 to 5 years of IT support experience Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite Solid understanding of Intel based PC hardware/peripherals Basic understanding of network and server side infrastructure Project execution exposure