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Vice President, GBA Customer Segment Manager (BB-7E24E)

Found in: Neuvoo Premium HK

Description:
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
  • Oversee GBA business strategy for CBG and manage delivery of related business targets
  • Develop financials and review assumptions for business forecasting and budget planning; Define success metrics and monitor results with Data Driven Operating Model
  • Build value propositions targeting GBA customers with offshore wealth management needs in HK
  • Develop and implement GBA customer acquisition strategies through GBA Wealth Management Connect and any other channels
  • Formulate customer engagement plan to drive portfolio growth and product cross-sell of GBA customers; Design relevant engagement journeys and customer communication for relationship deepening
  • Coordinate with product teams, distributions, digital team and COO office to build seamless sales and servicing model for GBA customers
  • Coordinate cross channel and cross function plans to ensure GBA business initiatives are implemented effectively
  • Use data analysis, summarize findings and develop recommendations for management decision related to GBA business strategy
  • Manage and scrutinize marketing expenses to ensure cost efficiency and well-planned budgeting
  • Establish effective relationship and ensure smooth communication with both internal and external stakeholders
  • Ensure operations, workflows and processes are effective, in compliance with internal and external guidelines or regulations
Requirements
  • Minimum 10 years of experience at financial institutions, preferably in marketing, segment or sales and distribution
  • Degree holder in business administration, finance, marketing or other related studies
  • Sound knowledge in Consumer Banking and Wealth Management business
  • Strong quantitative and analytical skills
  • Self-motivated and results-oriented with strong commitment to excellent execution
  • Strategic thinker with strong customer centric and innovation mindset
  • Sound stakeholder management, organizing and problem-solving skills
  • Good team player with strong communication and interpersonal skills
  • Good command of written and spoken English and Chinses; Fluency in Mandarin is required
  • Speaking native Mandarin or/and with working experience in Mainland China would be an advantage
  • Conversant with PC application including MS Excel, PowerPoint and Word
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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