Assistant Collections Manager (Secured Collections) - Hang S (BB-803FF)

Found in: Neuvoo HK


Job Description - Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK) (0000F4J8)

Job Description

Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK) : 0000F4J8


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Manager (Secured Collections)

WPB Chief Operating Office - Fraud and Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (Secured Collections).

  • Lead a team of staff to manage delinquent accounts of the retail secured loan and SME loan portfolios
  • Liaise with external law firms on all legal aspects relating to recovery actions against delinquent customers and monitor the progress of court proceedings
  • Handle SME claims and property repossession
  • Assist in the process of Third party Risk Management related projects
    Prepare ad-hoc reports for management review
  • Handle customer complaints and perform necessary investigation
  • Liaise and communicate with counterparts in both internal and external to ensure coherence and convergence of action taken


  • University degree in a related discipline or other relevant qualifications
  • Minimum 2 years of experience in debt recovery with exposure to SME claims process and property repossession procedures as an advantage
  • Strong self-motivation, good interpersonal, communication and supervisory skills
  • Good knowledge of application software (Skills in MS Word, Excel, PowerPoint and Access)
  • High integrity; knowledge in banking regulations and compliance
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job Field

: Branch and Retail Banking

Primary Location

calendar_today24 minutes ago

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