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Senior Executive, Customer Care (BB-6C7EC)

Found in: Neuvoo HK

Description:

IF  you are interest in financial services industry……

IF  you are passionate in investment……

IF  you are confident in offering the best in the customer experience journey……

IF  all these resonate with you, you are the right candidate to join as our Executive, Customer Care and be our brand ambassador.

  • Deliver a warm and caring customer experience journey to our customers
  • Handle incoming customer service inquiries and provide immediate customer support through various online/offline channels such as instant chat, email, text messaging, phone calls and F2F counter service
  • Build an emotional connection with customer and concern with one-to-one customer interaction
  • Collaborate with internal departments to deliver excellent service quality beyond customer expectations

Requirements:

  • Degree in Business related disciplines
  • Team player who are considerate, proactive, with good services attitude and sound communication skills
  • With knowledge of investment related products, or even with Professional qualification in HKSI Paper 1, 7 & 8 and IIQE Paper 1 & 3 will be an advantage, but NOT a must
  • Good command of English, Cantonese and Putonghua
  • Candidate with less experience would be considered as Executive

We offer an attractive remuneration package including:

  • Performance Bonus
  • Staff Discount for Company Products/Services
  • Medical Insurance

To apply, please click "Apply Now or Apply with Google/Facebook/LinkedIn" and submit your resume with expected salary.

(Personal data collected will be kept strictly confidential and used for recruitment purpose only.)

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