The Carrier Sales Representative/Capacity Executive is responsible for procuring and brokering freight within the guidelines set forth by CRST Logistics and Federal Regulations, and providing quality transportation solutions for customers, utilizing partner carriers that will meet or exceed the customer’s expectations
Essential Duties and Responsibilities: Ensure concise and timely input of data into computer system. Prospect for leads to build a pipeline; including heavy cold calling. Identify new carrier to increase capacity. Ability to negotiate rates with prospective customers and carriers. Be proactive in dealing with partner carriers and customers. Work closely with all departments within CRST in order to increase revenues, hold down cost, increase total market share, and resolve customer and/or carrier issues. Broker freight and negotiate rates to partner carriers who will meet or exceed service and safety standards with an eye on maximizing margins. Provide exemplary customer service to customer base and partner carriers. Resolve operational conflicts with or between customers, carriers, shippers and receivers. Settle disputes with partner carriers on pay issues. Conduct him/herself in a professional manner at all times when representing CRST Logistics, both inside the office and in public. This professional demeanor extends to written correspondence generated (traditional or electronic) and verbal conversation whether in-person or via telephone. Ensure all carriers and freight moved complies with federal regulations. Inquire about additional sales opportunities with carriers during each contact. Research and negotiate with for-hire-carriers to increase partner carrier base. Perform other duties and tasks as assigned.
Minimum Qualification Requirements: 6-12 months of previous experience in a related field preferred High school diploma or GED required and a degree in a related field preferred Time management skills needed Must be able to multi-task and handle interruptions Negotiation skills needed Basic computer skills are essential Verbal and written communication skills must be excellent
CRST is an EOE. Offers contingent upon successful completion of pre-employment background check and drug test.