DBS Bank Ltd

Customer Service Manager, Consumer Banking & Wealth Management Group (BB-999C6)

Found in: Neuvoo HK

Customer Service Manager, Consumer Banking & Wealth Management Group - ( 20000026 ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Responsibilities Oversee and monitor the day-to-day service operation and back office support of the branch Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and working stock Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Banks required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process Requirements Degree holder in Business or Finance related disciplines Minimum 5 years of relevant experience in branch network of consumer banking, 3 years of which should be at managerial level Qualified to carry out regulated activities in Insurance (General, Long-term and Investment-linked Long-term) under the Hong Kong Federation of Insurers (HKFI) and in Investment (Type 1 & 4) under Securities & Futures Ordinance (SFO) Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes Customer focused; demonstrated ability to make decision and take action to attain the desired outcome Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage HKIB Certified Banker preferred Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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