Senior Data Science Engineer, Customer Intelligence Analytic (BB-D6E4E)

Found in: Neuvoo HK


Manulife and John Hancock Careers

Senior Data Science Engineer, Customer Intelligence Analytics

Hong Kong

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Opportunity  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Data Science Engineer, Customer Intelligence Analytics with the resources to solve critical problems for the future of our business, which is why we need you.

Key Focus: Reporting to the Senior Director of Data Analytics, the Senior Data Science Engineer will take a leading part in the building and management of the analytics data environment to enable Wealth and Asset Management Asia in developing world class, robust, revenue generating, data analytics driven marketing strategies and customer value management program.

What motivates you?   

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together 

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up 

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Master’s Degree or an advanced degree in a quantitative discipline (Business Statistics, Applied Mathematics, Computer Science, IT etc.).

8 years+ experience in developing databases, data warehouses, data models, preferably within the insurance, banking, investment management and/or consultancy industry.

Expert in data orchestration, data workflow management, APIs, across different technology platforms.

Knowledge of Enterprise Data Lake, NoSQL systems, Hadoop, Spark, Azure Cloud and PowerBI

Hands-on experience in designing and developing customer data management infrastructure (Customer single view, customer analytics datamart)

A team player with the ability to successfully manage interaction with internal clients and work independently and within a team environment with professionalism and collaboration

Experience working in the regional team would be an advantage

On the job you will:

Lead the development of analytics data environment with high impact on sales growth, business profitability, client retention and customer satisfaction.

Oversee the analytics data environment and continuously facilitate onboarding of additional sources, and simplify architecture by using appropriate engineering methods

Manage the data operations and data delivery for marketing and customer value management programs, as well as automate processes and tasks across systems and sources

Institute regional / BU level customer data management capabilities and develop / maintain regional best practices in marketing and customer data management.

Support the operationalization of the propensity models developed for campaign execution.

Manage standards, best-practices, and conversations with the IT partners and regional data office.

Our commitment to you  

Our mission; to be a part of making Decisions Easier and Lives Better 

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at 

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Posted 7 Days Ago

Full time


About Us

This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined.

We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

Recent Awards include:

  • Greater Toronto's Top Employers 2020
  • Canada’s Best Diversity Employers 2020

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