Description:

Job Requirements Higher Diploma or Degree holder in any disciplines
At least 2 years or above working experience in customer service field
Knowledge and experience in retail industry is a plus
Good command of written and spoken English, Cantonese and Mandarin
～Positive , cheerful with strong customer-service mindset
Good command of MS Office application and Chinese word processing


Responsibilities:

Handle telephone / email queries and complaints with professional manner and customer service skills
Co-ordinate company-wide membership and loyalty program administration
Identify customers’ needs by probing and providing appropriate solutions
Liaise with internal departments to follow up customers cases
Feedback comments for service improvements
Assist in other ad hoc project as assigned