You obsess about customers, listen, engage and act for their benefit 

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters 

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone 

Demonstrates understanding of how technology supports Manulife's strategy

Strong detail orientation

Awareness of full-technology stack

Strong communicator who can negotiate effectively with business to clarify needs vs. wants/likes in order to balance business direction/requirements with cost of development and risk

An effective facilitator for the Team to deliver incremental and iterative units of business value

Has a natural ability to breakdown, decompose and describe business needs into Stories supporting an iterative and incremental delivery model

Good organizational and problem-solving abilities that enable you to manage through creative abrasion

Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

Seeks coaching from experts

Attends advanced training on analysis skills and business knowledge

Demonstrates all core skills, and good interpersonal skills for the role

Good working / background knowledge of practice area

Use and combine knowledge of the discipline and the market to formulate the right approach

Understands the corporate climate & culture

Constantly learns from both success and failure

Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements

Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements

Develops business requirement documents and specifications

Works as directed by management team to research and document business issues involving workflow procedures and processes

Analyzes data and work with management to develop creative solutions

Proactively identifies issues with workflows and processes; suggests improvements to management

Coordinates ongoing service, maintenance post-implementation

Has positive impact to specific organizational entities & has some understanding of the nature of the impact

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success 

A bold ambition and set of goals to be a leader in driving transformation in our industry 

Our best. Every day.