Description:

• Assess medical claims in compliance with the terms and conditions of the policy
• Process claims payment in accordance with the company's objectives
• Liaise with medical professionals and customers to conduct assessment and investigation
• Follow up customers' request with other departments
• Provide training to Junior staff and meet the timeline on daily report checking
• Contact customers to follow up outstanding issues

• Degree holder (in Nursing/Pharmacy/Paramedical or equivalent is an advantage)
• 2-4 years of experience in medical claim processing
• Experience in processing inpatient claims and with customer services experience will be an advantage
• Customer-oriented with excellent communication and interpersonal skills
• Strong team player, willing to learn, able to work independently and under pressure
• Self-motivated, analytical and detailed-minded in problem solving
• Strong sense of responsibility with high level of integrity and trust
• Excellent command of English and Chinese in both written and spoken
• Sound PC skills in MS Word, Excel & Chinese word processing