Tata Consultancy Services

Desktop Support engineer (BB-DA5C2)

Found in: Neuvoo Bulk HK

Description:
Job Description
  • Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc.
  • Incident handling: including troubleshooting, break fix; follows incident management process.
  • Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
  • Software application support for applications both commercial off the shelf and customer developed.
  • Queue management for incident resolution and request fulfillment.
  • Desk side support provides support in both local language and English.
  • Perform ICMS and PC sign off on every PC deployment and collection
  • Flexible resources to cater for demand of standby or end user device related projects, without compromising daily BAU services.

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