Description:

VP/ AVP, eBanking/ Fintech/ eCommerce/ Digital

Responsibilities:

• Formulate/develop digital strategies to drive the next generation of digital banking
• Lead/coordinate the implementation of key digital initiatives including digital platform migration project
• Research and design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web/chatbot as a result to deliver ambitious growth in digital traffic and usage
• Work closely with a wide range of stakeholders including product owners, technical teams, legal, compliance and external vendors to design and deliver quality services through digital channels
• Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
• Interpret digital journey and engagement effectiveness, and identify learning, insights and actions

• University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
• Minimum of five years' experience in digital project management and implementation
• Keen interest in latest mobile, web and chatbot technologies and trends
• Knowledge on mobile application platforms/mobile web/web/chatbot and experience of P2P payment or application development project would be an advantage
• Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
• Good presentation and project management skills with proficiency in English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery