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VP/ AVP, eBanking/ Fintech/ eCommerce/ Digital (BB-038E2)

Found in: Neuvoo Bulk HK

Description:

VP/ AVP, eBanking/ Fintech/ eCommerce/ Digital

Ref No.: 2019-08-08

Responsibilities:

  • Formulate/develop digital strategies to drive the next generation of digital banking
  • Lead/coordinate the implementation of key digital initiatives including digital platform migration project
  • Research and design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web/chatbot as a result to deliver ambitious growth in digital traffic and usage
  • Work closely with a wide range of stakeholders including product owners, technical teams, legal, compliance and external vendors to design and deliver quality services through digital channels
  • Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
  • Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
Requirements:
  • University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
  • Minimum of five years' experience in digital project management and implementation
  • Keen interest in latest mobile, web and chatbot technologies and trends
  • Knowledge on mobile application platforms/mobile web/web/chatbot and experience of P2P payment or application development project would be an advantage
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
  • Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
  • Good presentation and project management skills with proficiency in English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
Interested parties please forward your CV in Word Format with current and expected salary to sophieso@brshk.com

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