Description:

Major Responsibilities:

• Single point of contact for all customer inquiries – underwriting, claims and general enquiries
• Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
• Resolving all in scope enquiries and adopt appropriate escalation when required
• Meeting service level and KPIs defined by the company
• Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
• Resolve and analyze customer opinions and proactively follow up with related parties for services improvement

Requirements:

• Diploma with at least 2 - 4 years working experience in customer services
• Familiar with the workflow and procedures of call center operations in motor line insurance will be an advantage
• Passed in IIQE Paper 1 and 2 is a must
• Excellent complaint handling and communication skills
• Detail oriented, customer focus with strong communication and complaint handling skills
• Self-motivated, good team player with strong sense of ownership
• Proficient in both spoken and  written English and Chinese, fluent in Putonghua is preferred

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