The Specialist will be responsible for HK and Macau regions. Under the direct supervision of the Solution Architect and functional report to the Business Development Manager (Data Center Software Business), this position has to be technology and customer focus, work closely with customers and external consultants / technology partners, understand their Data Center management needs and challenges. He/she is expected to be a DCIM technology evangelist, from data facility, ITSM and related IT system perspectives. He/she is expected to create satisfied customers by providing EcoStruxure IT (formerly StruxureWare for Data Center Software) DCIM solutions to convert their Data Center challenges into Intelligent Managed Data Center.The Specialist will be responsible for HK and Macau regions. Under the direct supervision of the Solution Architect and functional report to the Business Development Manager (Data Center Software Business), this position has to be technology and customer focus, work closely with customers and external consultants / technology partners, understand their Data Center management needs and challenges. He/she is expected to be a DCIM technology evangelist, from data facility, ITSM and related IT system perspectives. He/she is expected to create satisfied customers by providing EcoStruxure IT (formerly StruxureWare for Data Center Software) DCIM solutions to convert their Data Center challenges into Intelligent Managed Data Center.
Key Responsibilities Consulting Assessment and qualification of technical feasibility of Schneider Electric’s solution to meet customers’ requirements Enhances customer relationships by demonstrating a good understanding of customer value and customer / partner service attitude Detailing system design by Problem identification and system architecture definition Providing technical support on product queries from customers / partners Articulating solutions capabilities and interoperability with customer’s existing network infrastructure Participate in managing and developing customer and partner relationship for long term success Prepare bill of material (BOM) Tailoring outgoing RFP proposals and formulates responses to RFP Ensures quality of solution design and delivery to achieve customer satisfaction Technical presentations, product demo, delivering Proof of Concepts, solutions Design, proposal/RFP response, in collaboration with Regional Applications Centers specifically relating to DC Software portfolio of offers Provides assistance on sales activities requiring advanced technical product knowledge Understanding and feasibility assessment of customer’s integration/customization requirements, in particular Schneider Electric BMS and PQM solutions. Advanced level deployment: Work with the Project Execution Center team (PEC) to perform advanced level deployment Work with internal or external software engineers who perform medium-low level deployment Together with the PEC team and software engineer to ensure smooth transition of information to the Field Service team to ensure that customer's requirements are being implemented. Technical Skills Clearly articulates todays Data Center Management challenges and helps customer understand how to address them Identifies market trends and new application areas for Schneider Electric’s solution by interacting with customers Provides end to end solution and design detail With Channel Development team, develop and maintain partner relationships within the DCIM product from the technical perspectives. Stay up-to-date on the latest hardware and software advancements in DCIM Basic understanding of Building Management System (BMS) and Power Monitoring System (PMS) Good understanding of enterprise management software solution Good understanding of communication protocols such as SNMP, Modbus, BACNET, IPMI, OPC, WMI etc. In depth knowledge of data center environment in both IT (Security, Virtualization, Storage, Database, Redundancy) and Facility (Power, Cooling, Capacity Planning) management aspect Good understanding of Building Management System (BMS) or Power Monitoring System (PMS) Good understanding of network technologies Good understanding and knowledge of ITIL or ITSM will be a bonus Cloud. Virtualisation Presentation and Training Delivering technical presentation to customers Ability to communicate complex technical matters in an easy to understand way Expands application knowledge of sales team through knowledge sharing Training and developing the Pre-sales team (including solution engineers) on the pre-sales engagement Character Self-learning, active, independent, multi-tasking and works with team..
* DCIM Solutions is defined as: Data Center Operations, Data Center Expert, Netbotz, Building Operations, Power Monitoring Expert. Software Services.
Time Allocation (subject to cases by cases) 70% Customer engagements & supporting pre-sales activities 25% Post-sales for customers and partners 5% Training to internal, customers and partners
Bachelor’s Degree in Engineering or Information Technology / Computer Study
CCNA / CCDP and / or MCSA / E will be a bonus
Job Related Experience 4 to 6 years of experience in technical sales support Enterprise Software, Solution Selling and Consulting Skills, Complex Multi-National Systems deployment, Software Services, Insight knowledge of the data center industry In-depth understanding of data center infrastructure High work rate in terms of contact with customers, meetings and presentations Strong customer focus Excellent Presentation and communication Skills. Preference for candidates with knowledge and experience on Data Center UPS, Cooling, Power Distribution, Energy Management, IT industry and background in Technical Software solutions
Technical Experience In depth knowledge of the cooling and energy challenges in Data Centers Proficient with at least one of the following technologies - LifeRay; JBOSS; Linux; Tomcat; Web Portal Experience with Web Services (including SOAP, XML, XML Schema, Restful, open APIs) Good understanding of IT network architecture - LAN/WAN internetworking (Firewall, TCP/IP, SNMP etc) Good understanding of the virtualisation solutions (VMWare, Microsoft Hyper V) Good knowledge of data center device communication protocols (BACNET, Modbus, SNMP, OPC, IPMI, WMI, PerfMon).Good understanding of Enterprise Management solutions with at least 1 of the following : Vertiv Trellis, Avocent Data Center Planner, DSView, Aperture, IBM Tivoli, HP Open view, BMC Patrol/Remedy, CA DCIM, MS SCOM, Nlyte, iTracs, Raritan and Sunbird DCIM, Optimum Path DCIM, Panduit DCIM, BMS and Power Monitoring, etc
Fluent in English Writing and Speaking Cantonese as mother tongue. Proficiency in a second language, e.g. Putonghua, is a plus