Robert Walters

Customer Service Officer (Financial Services) (BB-1AA31)

Found in: Neuvoo HK

Description:

Our client is a top-tier retail bank in Hong Kong. With their continuous expansio throughout the Hong Kong market, they are currently recruiting for Customer Service Officer (Finance Services) for their contact centre.

Main responsibilities:
• Provide quality phone banking services to different types of customer
• Process customer requests in a professional manner
• Handle customer opinion/feedback timely to maintain a high level of customer satisfaction
• Answer inbound calls from client's questions
• Shift duties

Main Requirements:
• Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
• Working experience as a Customer Service
• Require to work with flexi-hours
• Strong customer service orientation, with good communication and phone skills
• Proficiency in both English and Chinese, with proficiency in Putonghua is a must
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Immediately available preferred

calendar_today3 days ago

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