Cathay Pacific Airways Limited

Assistant Manager Global Airports Management and Support (BB-C56D0)

Found in: Neuvoo HK


Department: Airport Service Delivery

Reports to: Global Airports Management and Support Manager

The job holder will be responsible for the overall performance management of airports and head office support within regional remit. He/she will monitor customer experience metrics, on time performance (OTP), operational and safety metrics, resource, GHA management and budget.

Key Responsibilities

  • Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports
  • Manage a healthy relationship with outport airport management teams
  • ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
  • Monitor all customer and operational performance metrics and work with RHoA, Airport Operations Manager (AOM) on improvement plans
  • Work with RHoA and AOMs to ensure productivity improvements, manpower management and GHA performance
  • Ensure ports are delivering or exceeding customer experience metrics or targets and identify the areas for improvements in port performance together with outports
  • Work with the Subject Matter Expert (SME) in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance
  • Share innovative ideas or best practices to assist the management of outports to improve performance
  • Organize and conduct regional airport meetings(at least twice a year), regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  • Oversee and support manpower and resource planning at ports within remit
  • Participate in the outport airport recruitment selection process for frontline leaders, representing the airport head office
  • Maintain ACSSM with the latest airport customer service standards
  • Develop and upkeep computerized performance monitoring and analytical tool(s), include ensuring the accuracy of the data/database from various business units and providing insightful dashboard for performance improvement and strategic planning
  • Deputies Global Airports Management and Support Manager
  • Requirements:

  • University graduate or specialized training or equivalent with at least 2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
  • Experience in and knowledge of HKG and outport airport operation knowledge
  • Strong analytical, numerical, and project management skills with competency in interpreting data into management information
  • Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
  • Clear expression and presentation in communication and a strong influencer
  • Capable of making timely decision
  • Experience in working in a multi-cultural environment
  • Good communication skills with excellent command of written and spoken English
  • Ability to travel overseas extensively when required
  • calendar_today1 day ago

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    location_onHong Kong

    work Cathay Pacific Airways Limited

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