工作机会

    Insurance Sales Customer Service - Hong Kong, 香港 - Snaphunt

    Snaphunt
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    Snaphunt background
    全职
    描述

    The Offer

    • A role that offers a breadth of learning opportunities
    • Attractive Salary & Benefits
    • Flexible working options

    The Job

    Insurance Sales Customer Service is responsible for handling customers' insurance purchase needs and service requests, providing efficient customer support and solutions. They are an important point of contact between the company and customers, aiming to ensure customer satisfaction and maintain long-term customer relationships.

    Main Responsibilities

    Customer Consultation and Service:

    • Answer customers' calls, emails or online chats, and answer questions about insurance products.
    • Provide customers with detailed explanations and suggestions on policy status, claims processing and insurance policy information.
    • Assist customers to complete service processes such as insurance application, renewal and modification.

    Sales Support:

    • Introduce the company's various insurance products, health insurance and vehicle insurance to potential customers.
    • Explain the advantages of insurance products, premium calculation methods and purchase processes to help customers make wise choices.

    Problem Solving and Complaint Handling:

    • Handle customer complaints and problems and ensure timely and effective resolution.
    • Coordinate internal departments, such as claims and finance departments, to handle complex customer issues and complaints.

    Recording and Reporting:

    • Record customer contact and service details to ensure that the information is accurate and complete.
    • Generate customer feedback reports and service quality analysis regularly to provide suggestions for improving customer experience.

    Sales Target Achievement:

    • Assist the sales team to achieve sales targets and promote the sales of insurance products by providing excellent customer service.

    The Profile

    • Insurance Product Knowledge: Familiar with various insurance products and services, and understand the basic concepts and policies of the insurance industry.
    • Communication Skills: Excellent oral and written communication skills, and the ability to express complex insurance information clearly and accurately.
    • Customer Service Skills: Good customer service attitude and problem-solving skills, and the ability to handle different types of customer needs and situations.
    • Technical Skills: Proficient in using email, telephone and online chat tools, and familiar with common office software.
    • Teamwork: Ability to work effectively with the sales team and other departments to achieve the company's sales and service goals.
    • Education and Experience Requirements
    • Academic background in related fields (such as insurance management, marketing, etc.) is preferred.
    • Candidates with experience in insurance industry sales or customer service are preferred.

    The Employer

    Our client is a professional company dedicated to providing comprehensive financial solutions. As a financial partner of our customers, we are committed to helping customers achieve their financial goals and ensure their financial security and success.


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