描述
ESSENTIAL DUTIES AND RESPONSIBILITIES- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows
- up with clients to ensure customer satisfaction.
- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
- Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician or
- vendor.
- Maintains files on work orders, proposals, and department files.
- Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
- Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center
- coding.
- Assists with the inspections on the facility campus.
- Uses pc and/or PDA for work order system, email, ESS and training.
- Assist with process and procedure training.
- Other duties may be assigned.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
EDUCATION and EXPERIENCEHigh school diploma or general education degree (GED) required. Minimum of two years ofrelated experience and/or training.
CERTIFICATES and/or LICENSESNone
COMMUNICATION SKILLSAbility to comprehend and interpret instructions, short correspondence, and memos and askclarifying questions to ensure understanding. Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.Ability to effectively present information to an internal department and/or large groups ofemployees.
FINANCIAL KNOWLEDGERequires basic knowledge of financial terms and principles. Ability to calculate simple figuressuch as percentages.
REASONING ABILITYAbility to understand and carry out general instructions in standard situations. Ability to solveproblems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIESBasic skills with Microsoft Office Outlook. Physical requirements include stooping, standing,walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITYDecisions made with general understanding of procedures and company policies to achieve set resultsand deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
