Ciara Cherry Lo Ciara

Strategy and Operations Lead; Project Manager

行政

Central, 中西區

关于 Ciara Cherry Lo Ciara:

Strategy and Operations Lead who grew with a fast-paced startup turned NASDAQ listed business. Highly driven, collaborative and empathic team player with proven record of performance in project management. Led and managed over 15 projects of various domains including new service launch, workforce management and digital optimization. Previously as a Market Research Analyst during undergraduate study, with a focus on APAC growth strategies and e-commerce.

经验

Completed 8+ projects for USD$200M operations including COVID-19 testing operations and wider organization optimization
Managed and led multiple teams of 4-8 Analysts and Operations Executives; promoted to role from a Strategy and Operations Analyst
Selected project experiences:
- Revamped and Implemented Workforce Management Process to scale lab operations by 75% in one month
  - Assessed and redesigned capacity planning model, incentives, recruitment process, and quality management program
  - Created and launched data monitoring and entry solutions for management of 450+ laboratory technical officers and assistants
  - Led weekly review meetings with Chief Scientific Officer and Executives on lab operational and workforce planning
  - Enabled and coached lab operations team on digital staffing and payroll processes through workshops and trainings
- Developed and Managed Quality Assurance and Improvement Program for USD ~$45M Sub-Business Unit
  - Managed a team of 4-6 Operations Executives and Registered Nurses to oversee ~6.5k daily Designated Quarantine Hotel (DQH) testing services; led discussions and workshops to devise risk assessment guidelines for DQH services in HK
  - Experienced in Large scale scrum (LeSS), ran scrum sprints with subunits to establish the gold standard healthcare operations, thus became the sole contractor for all HK DQH services
  - Formed strategic partnerships with HKSAR Food & Health Bureau officials to resolve covid testing quality issues