Chun Hin Pun

Chun Hin Pun

Sam Ka Tsuen, 觀塘

report_problem This professional is not open to finding a new job

About me:

I am experienced in IT helpdesk support, with an outgoing and pleasant personality, can work 

  independently

Education:

2013 - 2015                 Hong Kong Institute of Vocational Education Higher Diploma in Multimedia

2012 - 2013                Hong Kong Institute of Vocational Education Foundation diploma - Computing

2010 - 2012                 Beacon College

2005 - 2010                 Lai Chack Middle School

Experience:

Oct/2018 to now               JOS / Helpdesk Support

                             •Attend to helpdesk phone calls and call registration into helpdesk system

                             •Check email for log incident case and IT request

                             •Account Admin ( Help unlock AD account and reset password for user )

                             •Dispatch the call to IT support

 

Jun/2018 to Sep/2018           HGC Global Centre / Helpdesk Support and Data Centre Operator

                             •Attend to helpdesk phone calls and call registration into helpdesk system

                             •Create and maintain Helpdesk analysis report and records

                             •Monitoring on data center networks and systems

                             •Provide technical support services to internal users and customers

 

  Jun/2017 to May/2018           Profex International(Hong Kong)Limited / Computer Technician

                             • Provide technical support to public users

                             • Answer enquires from public users on the use of computer

                               and electronic systems and facilities in the library

 

Feb/2016 to May/2017          Global Technology Integrator / Computer Technician

                               • Provide technical support to public users

                               • Answer enquires from public users on the use of computer

                                  and electronic systems and facilities in the library

 

May/2015 to Feb/2016          Island Sedfood Oyster Bar Steak & Grill / Waiter

                             • Serve the customer

 

Jul /2014 to October/2014        Wise Smart Consultants Limited / Industrial Attachment

                             • Build up and design the website

                             • Handling the video editing and shooting

 

June / 2013 to August / 2013      CITISTORE (HONG KONG) Limited / Sales (Part Time)

                              • Answering the questions for the customers

                              • Processed the products

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